Last Updated: March 23, 2026
We asked our team of experts—who help individuals navigate the healthcare system every day—what it means to be a smart healthcare consumer. Here's what they had to say:
“A smart healthcare consumer takes responsibility for their health by knowing where to go, what resources are available, and staying informed before making decisions.”
“They take the time to ask questions and educate themselves about their benefits to make the right choices for themselves and their families.”
“They ask the right questions in a doctor’s office, understanding when to use the emergency room, and are diligent about reviewing their medical bills.”
“Being proactive is key. A smart healthcare consumer will call their insurance provider ahead of appointments to verify coverage, savings hundreds—or even thousands—of dollars.”
“They weigh their options before seeking care, aiming to get the best treatment at the most affordable cost.”
“They take ownership by understanding their coverage, knowing their provider networks, reviewing billing statements, engaging in preventive care, and using all available resources like their insurance carrier, broker, and HR team.”
“They explore savings tools like GoodRx, stay up to date on their benefits, and never skip their annual wellness visits."
Being a smart healthcare consumer doesn't just benefit you—it benefits your entire organization. Every healthcare decision you make contributes to your employer's overall claims, which can directly influence future insurance premiums for the whole group.
When claims are high, premiums often rise. That increase gets passed on to employees through higher payroll deductions. On the other hand, when more people use healthcare wisely—by making cost-effective, preventive, and informed choices—it helps keep premiums stable.
You Have the Tooles to Be Smart About Your Health
Just like you shop around for the best price on groceries, you can—and should—do the same for healthcare.
Your Motion Connected app delivers the educated and resources you need to make informed decisions. Check your Message Board daily for simple tips on using your benefits wisely and supporting your total wellbeing.
Be proactive. Stay informed. Save money.
You have more control than you think—be a smart healthcare consumer.
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